Our Philosophy:
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There are a lot of other companies out there right now which make pens as accessories. Nice little anodized trinkets to complement their product line or extend their market reach in addition to their core competency. At Tuff-Writer, we just make one thing... pens. In fact we make the best tactical pens on the market. This is our core competency.

Here at Tuff-Writer we understand that people often depend on their tools for their lives. That precisely why we make the world's toughest pens. Before you buy a Tuff-Writer, we spend months designing it, refining it, testing it and carrying it.

That's why through freezing cold, intense heat and the harshest conditions you're likely to find yourself in, a Tuff-Writer will prevail.

Our contact information

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By standard mail:
Tuff-Writer Inc.
461 S. Catherine Ct.
Gilbert, AZ. 85296

By phone:
480.329.6105 (between 8 a.m. and 4 p.m. Mountian Time)

Email:

jack@tuffwriter.com

Our Promise / Warranty:
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We make the world's toughest pens. To stand behind our promise, if you have any issues with your Tuff-Writer tactical pen, send it back and we will do our best to make it right. Tuff-Writer pens are guaranteed against defects in materials and workmanship for the duration of their useful life. Short of intentional destruction, we will warranty the Tuff-Writer against failure for the life of the product.

Shipping Information:
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All in stock orders are shiped within 1-2 business days. Orders are batched to ship when all products are in stock and available. Typical order delivery takes 1-2 weeks.

International orders shipped without tracking can not be tracked, nor are they insured or guaranteed. Lost product for international orders shipped without tracking will not be refunded. We highly recommend spending the extra few dollars on the international shipping with tracking option.

Refund, Returns and Cancellation Policies:
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Refunds are handled on a case by case basis. There will be a 25% restocking fee. Due to our order processor we can not process returns after 30 days.

Purchasing Policies / Legal Information:
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By purchasing products from Tuff-Writer, the buyer assumes the full and complete responsibility of having ascertained, and complied with all applicable local, state, federal and international laws with regard to the possession and use of any item purchased from Tuff-Writer. Please review your local municipal and state laws before ordering if you are in doubt. The buyer agrees as a term of purchase that Tuff-Writer will not be held liable for the misuse of any product.

While Tuff-Writer complies with all applicable Federal Laws regarding the interstate / international shipment of our products, it is not possible for us to stay on top of the local state, city, county and international laws regarding the possesion and use of such items.

While there are currently no prohibitions of any sort in the United States, it is important for international pen owners to contact their local authorities to inquire about "Ownership" and "Carry" laws in their local jurisdiction.