Our Philosophy:
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There are a lot of other companies out there right now which make pens as accessories. Nice little anodized trinkets to complement their product line or extend their market reach in addition to their core competency. At Tuff-Writer, we just make one thing... pens. In fact we make the best tactical pens on the market. This is our core competency. Then we let the watch makers make the watches, because that's their core competency.

Here at Tuff-Writer we understand that people often depend on their tools for their lives. That precisely why we make the world's toughest pens and import the world's toughest watches. Before you buy a Tuff-Writer or ArmourLite, we spend literally months testing it, carrying it and generally abusing it.

That's why through freezing cold, intense heat and the harshest conditions you're likely to find yourself in, our products will prevail so that you can prevail.

Our contact information

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By standard mail:
Tuff-Writer Inc.
2320 East Baseline Rd, Suite 148-510
Phoenix, AZ 85042

By phone:
480.329.6105 (between 8 a.m. and 4 p.m. Mountain Time)

Email:

jack@tuffwriter.com

Our Promise / Warranty:
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We make the world's toughest pens. To stand behind our promise, if you have any issues with your Tuff-Writer tactical pen, send it back and we will do our best to make it right. Tuff-Writer pens are guaranteed against defects in materials and workmanship for the duration of their useful life. Short of intentional destruction, we will warranty the Tuff-Writer against failure for the life of the product.

ArmourLite watches are covered by a solid 2 year warranty and a lifetime limited warranty on the crystal. We are the only authorized distributer of ArmourLite watches in the states. This means that only watches purchased through Tuff-Writer or one of our dealers will have a warranty in the United States.

Shipping Information:
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All in stock orders are shiped within 3-5 business days. Orders are batched to ship when all products are in stock and available. Typical order delivery takes 1-2 weeks but occassionally can take longer depending on location, weather and customs.

All international orders are shipped with tracking but can not be tracked once outside of the USA, nor are they insured or guaranteed. Lost product for international orders will not be refunded. We highly recommend spending the extra few dollars on FedEx international shipping with tracking if you have trouble with international packages.

Refund, Returns and Cancellation Policies:
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Pen and watch refunds are handled on a case by case basis and must be approved first. There will be a 25% restocking fee. Any worn watches can NOT be returned. Only un-worn watches with the plastic still intact will be accepted. All returns / exchanges must be initiated no more than 14 days from the original purchase date. Due to our payment processor we are unable to process returns after 30 days, it's out of our hands. Please note that refunds can take between 5-14 days to process and show up on your credit card. We have no control over this.

Purchasing Policies / Legal Information:
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By purchasing products from Tuff-Writer, the buyer assumes the full and complete responsibility of having ascertained, and complied with all applicable local, state, federal and international laws with regard to the possession and use of any item purchased from Tuff-Writer. Please review your local municipal and state laws before ordering if you are in doubt. The buyer agrees as a term of purchase that Tuff-Writer will not be held liable for the misuse of any product.

While Tuff-Writer complies with all applicable Federal Laws regarding the interstate / international shipment of our products, it is not possible for us to stay on top of the local state, city, county and international laws regarding the possesion and use of such items.

While there are currently no prohibitions of any sort in the United States, it is important for international pen owners to contact their local authorities to inquire about "Ownership" and "Carry" laws in their local jurisdiction.