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How do I return an item?


Our products are backed by a life-time warranty against manufacturing defects. This means that if you bought it, got it as a gift or even found it on the street by good fortune, we've got you covered.

If you send something in for service, here's what we're going to need:
1) A note describing the issue (it may be obvious to you but we see a lot of pens around here so help us out).
2) Return shipping and contact information.
3) $10 to cover return shipping via priority mail ($32 for international shipping) and packaging.

Refund/Return Policy:

Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".

Definition of new, unaltered and unused condition is:
  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault (both ways, uphill.. in the snow).

Custom Engraving:

We will not accept returns on merchandise that has custom engraving.

Tuff Writer Pens
2320 E Baseline Rd 148-510
Phoenix, AZ 85042

Customer Service Phone: