Tuff Writer ships orders Monday through Friday. Orders are processed and shipped in the order they are received.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
• Without showing signs of wear or damage
• Within 14 calendar days of the delivery date (after 14 days no returns are allowed)
• Cannot be a special or custom order
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund or store credit (whichever you prefer).
Customer is responsible for all return shipping costs (NOTE: if we made a mistake, we'll fix it).
Refunds are contingent upon inspection of item(s) once we receive it and may take a few days to process.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return an item back to our store.
We cannot accept returns on merchandise that has custom engraving (NOTE: if we made a mistake, we'll fix it).
2320 E Baseline Rd 148-510
Phoenix, AZ 85042
Customer Service Phone: